Terms & Conditions of using our site

These terms and conditions govern your use of our website. Please read these terms in full before you use or order from this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

1. General/Use of our Website

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with thegreydoor.co.uk, hereinafter referred to as “The Grey Door”, “us” or ”we”, at the thegreydoor.co.uk website, mobile website, or mobile application, or via telephone (jointly referred to as ”thegreydoor.co.uk”).

By using thegreydoor.co.uk and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship and, are not acting in a capacity of a company, with a delivery address in UK (excluding Channel Islands, BFPO and mail forwarding companies) can place an order. If you pay with a debit card or Gift Card you can place an order from 16 years.

The inclusion of any products or services on thegreydoor.co.uk at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on thegreydoor.co.uk at the time you place your order.

The Grey Door wants to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the thegreydoor.co.uk site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

This website may be used for your own private purposes and in accordance with these terms and conditions.

You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

2. Orders/Conclusion of contract

You may only order items on thegreydoor.co.uk, we do not take telephone orders. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, a representative from thegreydoor.co.uk will contact you to settle the refund.

3. Visitor provided material

1.6 Any material that a visitor to this Website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website

4. Links to and from other websites

Throughout this website, you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

By linking to this website in breach of this clause you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

5. Disclaimer

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

6. Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

7. Pre-ordered items

All items that are pre-ordered are strictly non-refundable and cannot be cancelled. This is because we order in these goods especially for you. Please take this into consideration before purchasing. Each item that is available for pre-order will clearly state & advise the estimated delivery times. We cannot be held responsible for any supplier delays we may experience. The items will be dispatched by our warehouse team as soon as they come into stock.

8. Withdrawal of Order

You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. The standard delivery costs will not be refunded.  You will find the full Return Policy at thegreydoor.co.uk.

If you wish to cancel or return your order, please provide us with notice in writing preferably by using our contact form and including the order number and the items you wish to return and return the item(s) to us within the 28 day period. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case, this will not generate any additional charges.

If the item you have received is defective, please notify The Grey Door promptly and return the item in accordance with our 28 day policy. The Grey Door will, for any products deemed defective, provide a full refund or replacement. The provisions set forth herein do not limit any applicable statutory rights.

9. Returns

The Grey Door guarantees a full refund of the returned items in accordance with section 8 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or used and that any labels or tags should be intact. Please see our Returns Policy Page. Please note all items are checked for damage or breakage prior to shipping.

10. Payment methods

You can pay for your goods in various ways as set out below.

Payment before delivery

Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card. The Grey Door reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

PayPal
When paying by PayPal, The Grey Door reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The Grey Door reserves the right to deny any purchase.

11. Disclaimer

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

12. Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

13. Pre-ordered items

All items that are pre-ordered are strictly non-refundable and cannot be cancelled. This is because we order in these goods especially for you. Please take this into consideration before purchasing. Each item that is available for pre-order will clearly state & advise the estimated delivery times. We cannot be held responsible for any supplier delays we may experience. The items will be dispatched by our team as soon as they come into stock.

14. Law and Jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Who we are

Our website address is: https://thegreydoor.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact Forms are purely for us to let you know about new offers and products. Your details will be held with us and Mailchimp.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

Your Data is used to process your order with Paypal or Stripe, Google also creates Analytics for most websites you visit including The Grey Door.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We will not share your contact information with anyone. We only need this to deliver your purchases.

Additional information

How we protect your data

Your data is secure with us. We have the best security on our site for your protection.

What data breach procedures we have in place

We take any breach of data seriously and we will investigate intensely.