Terms & Conditions
The Grey Door
Postage & Delivery
Hi It is lovely to have you at The Grey Door. We wanted to let you know that we have made Alterations to the shipping options you have. Most postage is Small parcel but larger items have to be the medium parcel size. Our prices for postage are Royal Mail prices. We have always mainly used 1st class postage so you can receive your order quickly. However with the increase in price to Royal Mail we have brought in the option of 2nd Class postage for you.
Unfortunately 2nd class does take a lot longer on the delivery but if that is okay with you please feel free to use this option.Your postage options will be at the checkout point. We do not charge you for packing just the postage rates. If you live in the Chorley, Lancashire area your delivery is complimentary and will be brought to you directly from The Grey Door. We have also now added Evri for a small parcel option this was Hermes which can take a little longer than they advertise.
If we are shipping to you, please make use of the post and try to purchase in one order, this will save you money. The System picks the rate for the largest item so if you have a gift and a card the the price of the postage will be the gift which is usually small parcel.
When you purchase cards from The Grey Door it will come under the postage of Large Letter, so buy a few at a time it doesnt cost any extra.
We also will create be-spoke gift boxes on request for corporate or family.
We will ask you a price you wish to use and then we will send you pictures of some we have designed just for you, then you can choose.
We hope this service is useful to you as it is becoming very popular .
The Grey Door x
Terms & Conditions of using our site
These terms and conditions govern your use of our website. Please read these terms in full before you use or order from this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1. General/Use of our Website
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with thegreydoor.co.uk, hereinafter referred to as “The Grey Door”, “us” or ”we”, at the thegreydoor.co.uk website, mobile website, or mobile application, or via telephone (jointly referred to as ”thegreydoor.co.uk”).
By using thegreydoor.co.uk and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons 18 years or older, who are not under guardianship and, are not acting in a capacity of a company, with a delivery address in UK (excluding Channel Islands, BFPO and mail forwarding companies) can place an order. If you pay with a debit card or Gift Card you can place an order from 16 years.
The inclusion of any products or services on thegreydoor.co.uk at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on thegreydoor.co.uk at the time you place your order.
The Grey Door wants to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the thegreydoor.co.uk site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
This website may be used for your own private purposes and in accordance with these terms and conditions.
You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
2. Orders/Conclusion of contract
You may only order items on thegreydoor.co.uk, we do not take telephone orders. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, a representative from thegreydoor.co.uk will contact you to settle the refund.
3. Visitor provided material
1.6 Any material that a visitor to this Website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website
4. Links to and from other websites
Throughout this website, you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this website in breach of this clause you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
5. Disclaimer
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
6. Exclusion of liability
We do not accept liability for any loss or damage that you suffer as a result of using this website.
Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
7. Pre-ordered items
All items that are pre-ordered are strictly non-refundable and cannot be cancelled. This is because we order in these goods especially for you. Please take this into consideration before purchasing. Each item that is available for pre-order will clearly state & advise the estimated delivery times. We cannot be held responsible for any supplier delays we may experience. The items will be dispatched by our warehouse team as soon as they come into stock.
8. Withdrawal of Order
You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. The standard delivery costs will not be refunded. You will find the full Return Policy at thegreydoor.co.uk.
If you wish to cancel or return your order, please provide us with notice in writing preferably by using our contact form and including the order number and the items you wish to return and return the item(s) to us within the 28 day period. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case, this will not generate any additional charges.
If the item you have received is defective, please notify The Grey Door promptly and return the item in accordance with our 28 day policy. The Grey Door will, for any products deemed defective, provide a full refund or replacement. The provisions set forth herein do not limit any applicable statutory rights.
9. Returns
The Grey Door guarantees a full refund of the returned items in accordance with section 8 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or used and that any labels or tags should be intact. Please see our Returns Policy Page. Please note all items are checked for damage or breakage prior to shipping.
10. Payment methods
You can pay for your goods in various ways as set out below.
Payment before delivery
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card. The Grey Door reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
PayPal
When paying by PayPal, The Grey Door reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The Grey Door reserves the right to deny any purchase.
11. Disclaimer
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
12. Exclusion of liability
We do not accept liability for any loss or damage that you suffer as a result of using this website.
Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
13. Pre-ordered items
All items that are pre-ordered are strictly non-refundable and cannot be cancelled. This is because we order in these goods especially for you. Please take this into consideration before purchasing. Each item that is available for pre-order will clearly state & advise the estimated delivery times. We cannot be held responsible for any supplier delays we may experience. The items will be dispatched by our team as soon as they come into stock.
14. Law and Jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.